Authorities said electrical service at LAX failed today on the remote west end of the airfield when a transformer malfunctioned and delayed one departing flight.

Officials at a Denver airport said a passenger was taken into custody after allegedly saying he had explosives on a plane bound for Minnesota.

Low-cost airline Jetstar has appointed Bruce Buchanan as chief executive, effective from October 1, replacing incumbent Alan Joyce who is the chief executive designate of parent Qantas Airways Ltd.

Last week, I had the pleasure of taking Delta’s leadership team at West Palm Beach Airport (PBI) to a special dinner. What was the occasion? To celebrate the great job they’re doing helping Delta customers get through the airport quickly and without hassle. Like our Airport Customer Service teams across the system, West Palm leaders and agents make customer service their number one mission (along with safety, of course).

More than 85% of Delta customers departing from West Palm Beach check in for their flights at delta.com, on a self-service kiosk, or at a curbside counter. Using these convenient check-in channels means that customers rarely, if ever, see a line at this airport, let alone wait in one.

What’s their secret? Delta agents and leaders are always visible and assisting travelers in the lobby, ensuring that self-service technology and Delta people work together for the benefit of our customers. They offer customers time-saving tips, like “Did you know if you check bags while checking-in at delta.com, you don’t have to pay the $3 per bag curbside fee when you drop your bags off at the curb?” or “Have you tried checking in for your international flight at delta.com?” The success of this formula also shows in customer satisfaction surveys: PBI earns consistently high marks for both the courtesy of Delta agents and a very short average wait time at check-in.

So next time you’re speeding through the airport lobby in West Palm beach, say hi to (left to right) Maria, Michelle, Lisa, Anthony, Audra, Bob, Brian, Lorna, or Nannette…but chances are, they’ll say hi to you first. Way to go, team “Best” Palm Beach!

Josh Weiss

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