Every coordinator in Delta Customer Care has a file of favorite letters from customers — some that make you laugh out loud and those that beg the question, “What were they thinking?”

Let me introduce you to Melissa, she’s one of the coordinators here…

And, some passengers also like to send in exhibits to prove their point, like the snack pack well past its prime or the booties tinged blue from the lav leak. Just when we thought we’ve heard everything, along comes another zinger.

Here are some of the favorites from our collection. Enjoy!

I have a terrible gas problem. When traveling by automobile, there have been incidences where myself and the passengers have lost consciousness. The doctors found that the content of my flatulence is extremely potent causing momentary lapses in consciousness. I have made it a rule that I carry an air purifier that plugs into the cigarette outlet of my car and found this is the only way to protect me and others when traveling by car. I have never flown before and am extremely nervous. I do not believe my small air purifier will be strong enough to handle the volume of air on the plane. I just wanted to let you know so that you could take proper precautions for the safety of the other passengers and most importantly, the pilots. Please tell me if you will be able to address the problem adequately, so that I can complete my holiday travel plans.

The passenger behind me asked me to move my seat to the full upright position. I mentioned that I preferred not to, and it should not be a problem because my seat was not fully reclined, plus I wanted to sleep. The passenger in 45E then said I would not be sleeping on this flight and started kicking my seat…”

I just received two more of these worthless upgrades. Possibly you should consider offering Delta mud flaps or hood ornaments in place of the upgrades. They would have more value for us rednecks here in North Florida.

Nancy
Senior Analyst
Customer Care

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I love the time I spend on airplanes.

Sometimes I think it is the only time that I sit still for any length of time! It seems like every movie I have seen lately has been on a plane—it’s the perfect time to catch up on the latest. I just saw Oscar nominated films Elizabeth: The Golden Age, Into the Wild, and La Vie en Rose on my last round trip to Europe. And if it weren’t for flight time, I don’t think I would be ever have time for anything more than the cartoons in The New Yorker.

In a recent study my group completed on in-flight entertainment, we found that reading, sleeping, and watching movies top the list of in-flight activities of SkyMiles members.

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Considering the last time you traveled on an airline, what did you do to occupy your time during the flight?

Frank
Manager
Customer Insights & Analytics

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